{"id":278,"date":"2025-12-18T21:18:59","date_gmt":"2025-12-18T21:18:59","guid":{"rendered":"https:\/\/ny.gertrudsunivers.dk\/?page_id=278"},"modified":"2026-01-08T14:25:06","modified_gmt":"2026-01-08T14:25:06","slug":"refundering_returvarer","status":"publish","type":"page","link":"https:\/\/gertrudsunivers.dk\/en\/refundering_returvarer\/","title":{"rendered":"Terms and Conditions (Webshop)"},"content":{"rendered":"<style>.kb-row-layout-id278_9d7f61-da > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id278_9d7f61-da > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id278_9d7f61-da > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:2000px;margin-left:auto;margin-right:auto;padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id278_9d7f61-da > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id278_9d7f61-da > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id278_9d7f61-da > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}.kb-row-layout-id278_9d7f61-da {background: radial-gradient(  circle at 20% 30%,  rgba(159, 114, 203, 0.25),  transparent 60%),radial-gradient(  circle at 75% 70%,  rgba(230, 194, 191, 0.22),  transparent 70%),radial-gradient(  circle at 40% 85%,  rgba(159, 114, 203, 0.18),  transparent 75%);}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id278_9d7f61-da alignfull glitter-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column278_30450b-13 > .kt-inside-inner-col,.kadence-column278_30450b-13 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column278_30450b-13 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column278_30450b-13 > .kt-inside-inner-col{flex-direction:column;}.kadence-column278_30450b-13 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column278_30450b-13 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column278_30450b-13{position:relative;}@media all and (max-width: 1024px){.kadence-column278_30450b-13 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column278_30450b-13 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column278_30450b-13\"><div class=\"kt-inside-inner-col\">\n<h1 class=\"wp-block-heading has-text-align-center has-larger-font-size\"><strong>Terms and Conditions (Webshop)<\/strong><\/h1>\n<\/div><\/div>\n\n<\/div><\/div>\n\n\n<h2 class=\"wp-block-heading has-theme-palette-1-color has-text-color has-link-color has-large-font-size wp-elements-272492b17b765c7cca10efd81977d359\">Terms and Conditions for the Gertruds Univers Webshop and Online Purchases<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Welcome to Gertruds Univers \u2728<br>Here you will find the terms and conditions for online purchases of face painting products and eco glitter, Ecosparkles. We have tried to make them as clear and easy to understand as possible. If you have any questions, you are always welcome to contact us.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-theme-palette-1-color has-alpha-channel-opacity has-theme-palette-1-background-color has-background is-style-wide\"\/>\n\n\n\n<h5 class=\"wp-block-heading has-theme-palette-1-color has-text-color has-link-color wp-elements-4c06144c09dfab321414e86d3dd27d68\">1. Company Information<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Gertruds Univers<\/strong><br>CVR no.: 44253909<br>Address: Godth\u00e5bsvej 170, 2nd floor, tv.<br>2000 Frederiksberg<br>Email: <a href=\"mailto:magi@gertrudsunivers.dk\"><strong>magi@gertrudsunivers.dk<\/strong><\/a><br>Phone: <strong><a href=\"http:\/\/25770998\">25770998<\/a><\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-theme-palette-1-color has-alpha-channel-opacity has-theme-palette-1-background-color has-background is-style-wide\"\/>\n\n\n\n<h5 class=\"wp-block-heading has-theme-palette-1-color has-text-color has-link-color wp-elements-5f4d74f58bcac0af03d344317ea1443b\">2. Prices<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">All prices are stated in Danish kroner (DKK) or Euros (EUR) and include VAT and applicable taxes. Any delivery costs will be clearly displayed before you complete your purchase.<br>We reserve the right to change prices, but naturally the price shown at the time of ordering will apply.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-theme-palette-1-color has-alpha-channel-opacity has-theme-palette-1-background-color has-background is-style-wide\"\/>\n\n\n\n<h5 class=\"wp-block-heading has-theme-palette-1-color has-text-color has-link-color wp-elements-5605977f17e8987666ade1e7890fe7d7\">3. Ordering and Payment<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">When you order products through the website, you will receive an order confirmation by email. The agreement becomes binding once the order confirmation has been sent.<br>Payment is made using the payment methods available on the website. The amount will only be charged when your order has been shipped, unless otherwise stated.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-theme-palette-1-color has-alpha-channel-opacity has-theme-palette-1-background-color has-background is-style-wide\"\/>\n\n\n\n<h5 class=\"wp-block-heading has-theme-palette-1-color has-text-color has-link-color wp-elements-476144a16df31ab1e24a379d9da08737\"><a>4. Delivery<\/a><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">We deliver throughout Denmark. If you wish to place an order and live in the EU or another country, please contact <a href=\"mailto:magi@gertrudsunivers.dk\"><strong>magi@gertrudsunivers.dk<\/strong><\/a><br>Products are shipped with <strong>DAO or GLS<\/strong>, and you can choose between <strong>parcel shop delivery or home delivery<\/strong> when placing your order. Delivery time depends on the selected delivery method and will be displayed at checkout.<br>The risk of the product passes to you once the package has been delivered.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-theme-palette-1-color has-alpha-channel-opacity has-theme-palette-1-background-color has-background is-style-wide\"\/>\n\n\n\n<h5 class=\"wp-block-heading has-theme-palette-1-color has-text-color has-link-color wp-elements-0ff5cf22de6f7967c27419a6071ce32b\"><a>5. Right of Withdrawal<\/a><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">When shopping online with us, you have a 14-day right of withdrawal in accordance with the Danish Consumer Contracts Act.<br>The withdrawal period begins on the day you, or a person designated by you, receive the product.<br>If you wish to cancel your purchase, you must clearly notify us by email within the 14-day period.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-theme-palette-1-color has-alpha-channel-opacity has-theme-palette-1-background-color has-background is-style-wide\"\/>\n\n\n\n<h5 class=\"wp-block-heading has-theme-palette-1-color has-text-color has-link-color wp-elements-ac291c430172c81a72e7f021b1685ff6\"><a>5.1 Returns<\/a><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">Returns can <strong>only be made after prior contact via email<\/strong> at <strong><a href=\"mailto:magi@gertrudsunivers.dk\">magi@gertrudsunivers.dk<\/a><\/strong><br>In your email, please provide: <br>\u2013 Which products you wish to return<br>\u2013 The reason for the return<br><br>The return must be <strong>approved by Gertruds Univers before the product is sent back.<\/strong>.<br>For hygiene and health reasons, face paints and eco glitter can <strong>only be returned if they are unused, unopened, and in the same condition as when received.<\/strong>If the seal has been broken, the right of withdrawal no longer applies.<br>You are responsible for the shipping costs related to returns.<br>The product must be returned without undue delay and no later than 14 days after you have informed us that you wish to withdraw from the purchase.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-theme-palette-1-color has-alpha-channel-opacity has-theme-palette-1-background-color has-background is-style-wide\"\/>\n\n\n\n<h5 class=\"wp-block-heading has-theme-palette-1-color has-text-color has-link-color wp-elements-944819c1fb585e6d358d3b8a6106fadb\"><a>6. Refunds<\/a><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">Once we have received your withdrawal notice, we will refund your purchase as soon as possible and no later than 14 days afterward.<br>We may withhold the refund until we have received the returned product or documentation proving that the product has been shipped back.<br>Refunds will be made using the same payment method used for the original purchase unless otherwise agreed.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-theme-palette-1-color has-alpha-channel-opacity has-theme-palette-1-background-color has-background is-style-wide\"\/>\n\n\n\n<h5 class=\"wp-block-heading has-theme-palette-1-color has-text-color has-link-color wp-elements-b43ead208eea9f0b3b82c8953eeecd43\"><a>7. Complaints<\/a><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">Your purchase is covered by the Danish Sale of Goods Act regarding complaints. This means that you have a 24-month right to complain if the product has defects or faults.<br>You must contact us within a reasonable time after discovering the issue. If you complain within 2 months, the complaint will always be considered timely.<br>In the case of an approved complaint, we will cover reasonable return shipping costs.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-theme-palette-1-color has-alpha-channel-opacity has-theme-palette-1-background-color has-background is-style-wide\"\/>\n\n\n\n<h5 class=\"wp-block-heading has-theme-palette-1-color has-text-color has-link-color wp-elements-cfe2618ec8b60b8e866683d4d4f95c6e\"><a>8. Personal Data<\/a><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">We process your personal data with respect and in accordance with applicable data protection legislation (GDPR).<br>Your information is used solely for processing your order and is only shared with partners when necessary (for example shipping providers).<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-theme-palette-1-color has-alpha-channel-opacity has-theme-palette-1-background-color has-background is-style-wide\"\/>\n\n\n\n<h5 class=\"wp-block-heading has-theme-palette-1-color has-text-color has-link-color wp-elements-230ec937bf822f02f2b5bfa240db6663\"><a>9. Complaints Procedure<\/a><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">If you have a complaint, we would very much like to hear from you so we can find a solution. Please contact us by email.<br>If we are unable to reach an agreement, you may submit a complaint to:<br><br><strong>N\u00e6vnenes Hus<\/strong><br>Toldboden 2<br>8800 Viborg<br>www.naevneneshus.dk<br><br>If you live in another EU country, you may use the European Commission\u2019s online dispute resolution platform:<br>www.ec.europa.eu\/odr<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-theme-palette-1-color has-alpha-channel-opacity has-theme-palette-1-background-color has-background is-style-wide\"\/>\n\n\n\n<h5 class=\"wp-block-heading has-theme-palette-1-color has-text-color has-link-color wp-elements-57ad666c8e93d4456ee8b279442c2e46\"><a>10. Governing Law and Jurisdiction<\/a><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">All agreements entered into with Gertruds Univers are governed by Danish law, and any disputes shall be settled by the Danish courts.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-theme-palette-1-color has-alpha-channel-opacity has-theme-palette-1-background-color has-background is-style-wide\"\/>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><em>These terms and conditions were last updated on: December 21, 2025.<\/em><\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>","protected":false},"excerpt":{"rendered":"<p>Handelsbetingelser (webshop) Handelsbetingelser for Gertruds Univers webshop, onlinehandel. Velkommen til Gertruds Univers \u2728Her finder du handelsbetingelserne for online k\u00f8b af ansigtsmaling produkter og eco glimmer, Ecosparkles. 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Virksomhedsoplysninger Gertruds UniversCVR-nr.: 44253909Adresse: Godth\u00e5bsvej&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_post_transparent":"","_kad_post_title":"hide","_kad_post_layout":"normal","_kad_post_sidebar_id":"","_kad_post_content_style":"unboxed","_kad_post_vertical_padding":"hide","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-278","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Handelsbetingelser (webshop) - Gertruds Univers<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/gertrudsunivers.dk\/en\/refundering_returvarer\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Handelsbetingelser (webshop) - Gertruds Univers\" \/>\n<meta property=\"og:description\" content=\"Handelsbetingelser (webshop) Handelsbetingelser for Gertruds Univers webshop, onlinehandel. 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