{"id":278,"date":"2025-12-18T21:18:59","date_gmt":"2025-12-18T21:18:59","guid":{"rendered":"https:\/\/ny.gertrudsunivers.dk\/?page_id=278"},"modified":"2026-01-08T14:25:06","modified_gmt":"2026-01-08T14:25:06","slug":"refundering_returvarer","status":"publish","type":"page","link":"https:\/\/gertrudsunivers.dk\/en\/refundering_returvarer\/","title":{"rendered":"Handelsbetingelser (webshop)"},"content":{"rendered":"<style>.kb-row-layout-id278_9d7f61-da > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id278_9d7f61-da > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id278_9d7f61-da > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:2000px;margin-left:auto;margin-right:auto;padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id278_9d7f61-da > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id278_9d7f61-da > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id278_9d7f61-da > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}.kb-row-layout-id278_9d7f61-da {background: radial-gradient(  circle at 20% 30%,  rgba(159, 114, 203, 0.25),  transparent 60%),radial-gradient(  circle at 75% 70%,  rgba(230, 194, 191, 0.22),  transparent 70%),radial-gradient(  circle at 40% 85%,  rgba(159, 114, 203, 0.18),  transparent 75%);}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id278_9d7f61-da alignfull glitter-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column278_30450b-13 > .kt-inside-inner-col,.kadence-column278_30450b-13 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column278_30450b-13 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column278_30450b-13 > .kt-inside-inner-col{flex-direction:column;}.kadence-column278_30450b-13 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column278_30450b-13 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column278_30450b-13{position:relative;}@media all and (max-width: 1024px){.kadence-column278_30450b-13 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column278_30450b-13 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column278_30450b-13\"><div class=\"kt-inside-inner-col\">\n<h1 class=\"wp-block-heading has-text-align-center has-larger-font-size\"><strong>Handelsbetingelser (webshop)<\/strong><\/h1>\n<\/div><\/div>\n\n<\/div><\/div>\n\n\n<h2 class=\"wp-block-heading has-theme-palette-1-color has-text-color has-link-color has-large-font-size wp-elements-272492b17b765c7cca10efd81977d359\">Handelsbetingelser for Gertruds Univers webshop, onlinehandel.<\/h2>\n\n\n\n<p>Velkommen til Gertruds Univers \u2728<br>Her finder du handelsbetingelserne for online k\u00f8b af ansigtsmaling produkter og eco glimmer, Ecosparkles. Vi har fors\u00f8gt at skrive dem s\u00e5 tydeligt og forst\u00e5eligt som muligt. Har du sp\u00f8rgsm\u00e5l, er du altid velkommen til at kontakte os.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-theme-palette-1-color has-alpha-channel-opacity has-theme-palette-1-background-color has-background is-style-wide\"\/>\n\n\n\n<h5 class=\"wp-block-heading has-theme-palette-1-color has-text-color has-link-color wp-elements-4c06144c09dfab321414e86d3dd27d68\">1. Virksomhedsoplysninger<\/h5>\n\n\n\n<p><strong>Gertruds Univers<\/strong><br>CVR-nr.: 44253909<br>Adresse: Godth\u00e5bsvej 170, 2. tv.<br>2000 Frederiksberg<br>E-mail: <a href=\"mailto:magi@gertrudsunivers.dk\"><strong>magi@gertrudsunivers.dk<\/strong><\/a><br>Telefon: <strong><a href=\"http:\/\/25770998\">25770998<\/a><\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-theme-palette-1-color has-alpha-channel-opacity has-theme-palette-1-background-color has-background is-style-wide\"\/>\n\n\n\n<h5 class=\"wp-block-heading has-theme-palette-1-color has-text-color has-link-color wp-elements-5f4d74f58bcac0af03d344317ea1443b\">2. Priser<\/h5>\n\n\n\n<p>Alle priser er angivet i danske kroner (DKK) og er inkl. moms og g\u00e6ldende afgifter. Eventuelle leveringsomkostninger vises tydeligt, inden du gennemf\u00f8rer dit k\u00f8b.<br>Vi forbeholder os retten til at \u00e6ndre priser, men naturligvis g\u00e6lder den pris, som er vist p\u00e5 bestillingstidspunktet.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-theme-palette-1-color has-alpha-channel-opacity has-theme-palette-1-background-color has-background is-style-wide\"\/>\n\n\n\n<h5 class=\"wp-block-heading has-theme-palette-1-color has-text-color has-link-color wp-elements-5605977f17e8987666ade1e7890fe7d7\">3. Bestilling og betaling<\/h5>\n\n\n\n<p>N\u00e5r du bestiller varer via hjemmesiden, modtager du en ordrebekr\u00e6ftelse p\u00e5 e-mail. Aftalen er bindende, n\u00e5r ordrebekr\u00e6ftelsen er sendt.<br>Betaling sker via de betalingsmetoder, som er tilg\u00e6ngelige p\u00e5 hjemmesiden. Bel\u00f8bet tr\u00e6kkes f\u00f8rst, n\u00e5r din ordre afsendes, medmindre andet er oplyst.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-theme-palette-1-color has-alpha-channel-opacity has-theme-palette-1-background-color has-background is-style-wide\"\/>\n\n\n\n<h5 class=\"wp-block-heading has-theme-palette-1-color has-text-color has-link-color wp-elements-476144a16df31ab1e24a379d9da08737\"><a>4. Levering<\/a><\/h5>\n\n\n\n<p>Vi leverer varer til hele Danmark. Hvis du \u00f8nsker at handle og bor i EU eller et andet land, skriv til <a href=\"mailto:magi@gertrudsunivers.dk\"><strong>magi@gertrudsunivers.dk<\/strong><\/a><br>Varer sendes med <strong>DAO eller GLS<\/strong>, og du kan v\u00e6lge mellem <strong>pakkeshop eller hjemmelevering<\/strong> ved bestilling. Leveringstiden afh\u00e6nger af den valgte leveringsmetode og fremg\u00e5r ved check-out.<br>Risikoen for varen overg\u00e5r til dig, n\u00e5r pakken er leveret.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-theme-palette-1-color has-alpha-channel-opacity has-theme-palette-1-background-color has-background is-style-wide\"\/>\n\n\n\n<h5 class=\"wp-block-heading has-theme-palette-1-color has-text-color has-link-color wp-elements-0ff5cf22de6f7967c27419a6071ce32b\"><a>5. Fortrydelsesret<\/a><\/h5>\n\n\n\n<p>N\u00e5r du handler online hos os, har du 14 dages fortrydelsesret i henhold til forbrugeraftaleloven.<br>Fortrydelsesfristen l\u00f8ber fra den dag, hvor du eller en af dig angivet person modtager varen.<br>\u00d8nsker du at fortryde dit k\u00f8b, skal du give os tydelig besked inden for de 14 dage via mail.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-theme-palette-1-color has-alpha-channel-opacity has-theme-palette-1-background-color has-background is-style-wide\"\/>\n\n\n\n<h5 class=\"wp-block-heading has-theme-palette-1-color has-text-color has-link-color wp-elements-ac291c430172c81a72e7f021b1685ff6\"><a>5.1 Returnering af varer<\/a><\/h5>\n\n\n\n<p>Returnering kan <strong>kun ske efter forudg\u00e5ende henvendelse pr. e-mail<\/strong> til <strong><a href=\"mailto:magi@gertrudsunivers.dk\">magi@gertrudsunivers.dk<\/a><\/strong><br>I din mail bedes du oplyse: <br>&#8211; Hvilke varer du \u00f8nsker at returnere<br>&#8211; \u00c5rsagen til returneringen<br><br>Returneringen skal <strong>godkendes af Gertruds Univers, f\u00f8r varen sendes retur<\/strong>.<br>Af hensyn til hygiejne og sundhed kan ansigtsmaling og eco glimmer <strong>kun returneres, hvis de er ubrugte, u\u00e5bnede og i samme stand<\/strong>, som da du modtog dem. Er forseglingen brudt, bortfalder fortrydelsesretten.<br>Du betaler selv for fragtomkostningerne ved returnering.<br>Varen skal sendes retur uden un\u00f8dig forsinkelse og senest 14 dage efter, at du har meddelt os, at du \u00f8nsker at fortryde k\u00f8bet.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-theme-palette-1-color has-alpha-channel-opacity has-theme-palette-1-background-color has-background is-style-wide\"\/>\n\n\n\n<h5 class=\"wp-block-heading has-theme-palette-1-color has-text-color has-link-color wp-elements-944819c1fb585e6d358d3b8a6106fadb\"><a>6. Tilbagebetaling<\/a><\/h5>\n\n\n\n<p>N\u00e5r vi har modtaget din fortrydelse, refunderer vi dit k\u00f8b hurtigst muligt og senest 14 dage efter.<br>Vi kan tilbageholde bel\u00f8bet, indtil vi har modtaget varen retur, eller du har fremsendt dokumentation for, at varen er sendt.<br>Tilbagebetaling sker via samme betalingsmiddel, som blev anvendt ved k\u00f8bet, medmindre andet aftales.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-theme-palette-1-color has-alpha-channel-opacity has-theme-palette-1-background-color has-background is-style-wide\"\/>\n\n\n\n<h5 class=\"wp-block-heading has-theme-palette-1-color has-text-color has-link-color wp-elements-b43ead208eea9f0b3b82c8953eeecd43\"><a>7. Reklamationsret<\/a><\/h5>\n\n\n\n<p>Dit k\u00f8b er omfattet af k\u00f8belovens regler om reklamation. Det betyder, at du har 24 m\u00e5neders reklamationsret, hvis der er fejl eller mangler ved varen.<br>Du skal kontakte os inden for rimelig tid, efter du har opdaget fejlen. Reklamerer du inden for 2 m\u00e5neder, anses reklamationen altid for rettidig.<br>Ved en godkendt reklamation d\u00e6kker vi rimelige omkostninger til returnering.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-theme-palette-1-color has-alpha-channel-opacity has-theme-palette-1-background-color has-background is-style-wide\"\/>\n\n\n\n<h5 class=\"wp-block-heading has-theme-palette-1-color has-text-color has-link-color wp-elements-cfe2618ec8b60b8e866683d4d4f95c6e\"><a>8. Persondata<\/a><\/h5>\n\n\n\n<p>Vi behandler dine personoplysninger med respekt og i overensstemmelse med databeskyttelseslovgivningen (GDPR).<br>Oplysninger bruges udelukkende til at behandle din ordre og deles kun med samarbejdspartnere, n\u00e5r det er n\u00f8dvendigt (f.eks. fragtfirmaer).<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-theme-palette-1-color has-alpha-channel-opacity has-theme-palette-1-background-color has-background is-style-wide\"\/>\n\n\n\n<h5 class=\"wp-block-heading has-theme-palette-1-color has-text-color has-link-color wp-elements-230ec937bf822f02f2b5bfa240db6663\"><a>9. Klageadgang<\/a><\/h5>\n\n\n\n<p>Har du en klage, vil vi meget gerne h\u00f8re fra dig, s\u00e5 vi kan finde en l\u00f8sning. Kontakt os p\u00e5 e-mail.<br>Hvis det ikke lykkes at n\u00e5 til enighed, kan du klage til:<br><br><strong>N\u00e6vnenes Hus<\/strong><br>Toldboden 2<br>8800 Viborg<br>www.naevneneshus.dk<br><br>Bor du i et andet EU-land, kan du benytte EU-Kommissionens online klageportal:<br>www.ec.europa.eu\/odr<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-theme-palette-1-color has-alpha-channel-opacity has-theme-palette-1-background-color has-background is-style-wide\"\/>\n\n\n\n<h5 class=\"wp-block-heading has-theme-palette-1-color has-text-color has-link-color wp-elements-57ad666c8e93d4456ee8b279442c2e46\"><a>10. Lovvalg og v\u00e6rneting<\/a><\/h5>\n\n\n\n<p>Alle aftaler indg\u00e5et med Gertruds Univers er underlagt dansk ret, og eventuelle tvister afg\u00f8res ved de danske domstole.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-theme-palette-1-color has-alpha-channel-opacity has-theme-palette-1-background-color has-background is-style-wide\"\/>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><em>Disse handelsbetingelser er senest opdateret: 21. december 2025.<\/em><\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>","protected":false},"excerpt":{"rendered":"<p>Handelsbetingelser (webshop) Handelsbetingelser for Gertruds Univers webshop, onlinehandel. Velkommen til Gertruds Univers \u2728Her finder du handelsbetingelserne for online k\u00f8b af ansigtsmaling produkter og eco glimmer, Ecosparkles. Vi har fors\u00f8gt at skrive dem s\u00e5 tydeligt og forst\u00e5eligt som muligt. Har du sp\u00f8rgsm\u00e5l, er du altid velkommen til at kontakte os. 1. Virksomhedsoplysninger Gertruds UniversCVR-nr.: 44253909Adresse: Godth\u00e5bsvej&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_post_transparent":"","_kad_post_title":"hide","_kad_post_layout":"normal","_kad_post_sidebar_id":"","_kad_post_content_style":"unboxed","_kad_post_vertical_padding":"hide","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-278","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Handelsbetingelser (webshop) - Gertruds Univers<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/gertrudsunivers.dk\/en\/refundering_returvarer\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Handelsbetingelser (webshop) - Gertruds Univers\" \/>\n<meta property=\"og:description\" content=\"Handelsbetingelser (webshop) Handelsbetingelser for Gertruds Univers webshop, onlinehandel. Velkommen til Gertruds Univers \u2728Her finder du handelsbetingelserne for online k\u00f8b af ansigtsmaling produkter og eco glimmer, Ecosparkles. Vi har fors\u00f8gt at skrive dem s\u00e5 tydeligt og forst\u00e5eligt som muligt. Har du sp\u00f8rgsm\u00e5l, er du altid velkommen til at kontakte os. 1. 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